Change seems to be in the air at the moment. Here at Diary of an Internet Nobody, not only have I got my own little corner of the Web with my new domain name, but I now have enhanced technology at home too.
As I’m sure you’re all aware by now, I create all that you read, see, and hear on the blog with the aid of my precious smartphone (a year-old Samsung Galaxy S2) and up until now it has been powered by the factory fitted “Gingerbread” operating system.
Of course, everything nowadays comes with a certain amount of built-in redundancy, so it came as no surprise when some of the software began slowing down or crashing over recent months.
Still, I had been reliably informed by the bloke in the phone shop (who very clearly thinks I’m a moron) that my handset would be upgraded at the earliest opportunity, via the Samsung Kies Air application or, failing that, by over-the-air update.
Unfortunately, due to my already-alluded-to technical ineptitude, I had been unable to persuade the program to even accept that my phone was worthy of such lofty ambitions, and it kept telling me that my handset was “not optimised for initialisation” or something equally sinister and Hal-esque.
Grrrrr! – Before.
So I decided to brave the one thing that I generally dread the most – customer support lines.
Steeling myself to speak to some bored, smug computer technician, I rang the 3 helpline, only to have it answered on the fourth ring by a friendly and polite chap called Stephen, somewhere in India.
Not only did he fail to show the now anticipated disdain for my palpable ignorance, but also took immediate remote control of Elaine’s laptop and, as I watched, proceeded to update, install, transfer, and activate all manner of dark arts in the silicon synapses of my faltering phone.
And all the while he was curing my portal on the virtual world of it’s ills, we kept up an amiable conversation on subjects ranging from our mutual interest in the cosmos and astronomy, to my association with Sud, a fellow blogger in Mumbai. (leading, possibly not by accident, to me getting him to check out both my and Sud’s blogs whilst still on the line)
And low and behold, after fifteen minutes of ghost in the machine activity from the computer, my tired old phone suddenly had a new lease of life.
Not only had he upgraded the operating system, Stephen had leapfrogged the Android “Ice Cream Sandwich” OS that I had hoped for and gone straight for version 4.1.2. – “Jellybean”.
A thing of great beauty – After.
I’ve heard that Google pick all their daft software names from an ice cream shop opposite their main offices.
I’d like this to be true, even if it turns out not to be, but whatever the case I’m extremely pleased with the result.
I’m also very gratified that there are still people around who sound genuinely surprised when I thank them for doing something I find so frustrating and infuriating, and simply say “My pleasure, just doing my job”
Thanks Stephen, if you ever get to read this, you were a big help.